Skip to Content

Bosun and Hawk Sail Company, LLC — Privacy Policy

Effective Date: October 12, 2026

Last Updated: October 12, 2026

1. Who We Are

This Privacy Policy explains how Bosun and Hawk Sail Company, LLC (“we,” “us”) collects, uses, and protects personal information. We’re a veteran-owned marine canvas and upholstery shop at 229 Business Center Dr, St Simons Island, GA 31522. The policy covers our website and online shop at https://www.bosunandhawksails.com, our signed forms, and how we deal with customers in person, by phone, by email, and by text. Our Terms of Service are at https://www.bosunandhawksails.com/terms.

2. What We Collect and Why

Information you give us

  • Contact details: your name, phone, email, and mailing address. We use these to quote and schedule work, send completion and pickup notices, and answer questions. Storage notices and lien demands are mailed to your mailing address as the law requires.
  • Boat and property details: boat name, make, model, and location (marina or slip); hull identification number (HIN) or registration number; trailer VIN or plate; the registered owner; any lienholder; and descriptions and condition photos of items you drop off. We use these to do the work, keep track of your property, and send any legal notices Georgia law requires (see Section 4).
  • Signed forms: your Work Authorization and Drop-Off and Storage Agreement, including your signature. Our e-sign system also records signing details such as the date, time, and IP address.
  • Payment details: if you save a card on file, we record only the card type and last 4 digits. Full card numbers are handled by our payment provider and are never stored by us or written on our forms.
  • Online orders: shipping address, items ordered, and order history.
  • Messages: emails, texts, voicemails, and website messages you send us.

Information collected automatically

  • Website data: like most websites, our site (run on Odoo) logs basic technical information such as IP address, browser type, pages visited, and referring site.
  • Phone calls: our phone system logs call details (numbers, date, time, and length). Calls may be recorded for quality, training, and record-keeping purposes, and to help resolve complaints and disputes. You’ll hear a notice at the start of the call, and by staying on the line after that notice, you consent to being recorded. If you don’t want to be recorded, you can hang up and contact us by email or in writing instead. We may use a recording as evidence in a complaint, dispute, claim, or legal proceeding.

Photos of our work

We may photograph our work for our portfolio, website, and social media. We don’t publish your name, your boat’s name, or its registration number without permission. You can opt out on your Work Authorization or by emailing us (see our Terms of Service § 14).

3. Cookies and Analytics

Our website uses cookies, which are small files stored in your browser.

  • Essential cookies keep the site and shopping cart working (for example, your session and language preference).
  • Optional cookies help us understand how visitors use the site. We use Odoo’s built-in visitor tracking. We don’t use advertising pixels.

Where our site shows a cookie banner, you can decline optional cookies there. You can also block or delete cookies in your browser settings. The site will still work, though some features may not.

4. How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

  • Payment processing: with our payment provider, to process card payments.
  • Shipping: with carriers such as USPS, to deliver online orders.
  • Service providers: with companies that host or run our systems, such as our website and business software (Odoo), email (Google Workspace), and phone service (3CX/Callcentric). They may use your information only to provide their services to us.

  • Legal notices and lien process: if items aren’t picked up or paid for, Georgia law requires us to send certain notices, and we may need to go to court. That can mean sharing your name, address, and boat or property details with the parties below. Court filings can become public records.

    • the Georgia Department of Natural Resources, for boats;
    • the courts, as part of a lien foreclosure;
    • registered owners and lienholders; and
    • in some cases, public newspaper notices.
  • Legal compliance and protection: when the law requires it, such as a subpoena, or to protect our rights, property, or safety, including collecting unpaid balances.
  • Business transfer: if our business is sold or reorganized, customer records may transfer to the new owner under this policy.

When you post a review or comment on our Google Business Profile, Facebook page, it is public and is governed by those platforms’ privacy policies.

5. Email and Text Messages

  • Job-related messages: we’ll email, text, or call you about your quotes, work, completion and pickup notices, and payments, using the contact details you gave us.

  • Marketing email: we send marketing email only to customers and people who sign up. Every marketing email includes an unsubscribe link and our mailing address. We honor unsubscribe requests within 10 business days.

  • Marketing texts: We don’t send marketing texts.

  • Stopping texts: reply STOP (or “quit,” “end,” “cancel,” “unsubscribe,” and similar) to any text, and it takes effect immediately. If you ask us to stop any other reasonable way, we’ll honor it within 10 business days. We may send one message confirming that you’ve opted out.

  • Your mobile number and text consent: we never sell, rent, or share your mobile number or your text-message (SMS) opt-in consent with third parties or affiliates for their marketing or promotional purposes. The only exception is the service providers that deliver our texts (such as our phone and texting providers), and only so they can deliver our messages to you. The rest of Section 4 doesn’t apply to this information where it would allow more sharing.

  • Our text program: “Bosun and Hawk Sail Company Customer Texts” covers customer care, quotes, and appointment follow-ups for your own inquiry or job. Message frequency varies. Message and data rates may apply. Reply HELP for help, or contact us at (912) 434-4736 or info@bosunandhawksails.com. Full SMS terms are in § 17A of our Terms of Service at https://www.bosunandhawksails.com/terms.

6. How Long We Keep Information

We keep information only as long as we reasonably need it:

  • Signed forms, invoices, and payment records: 7 years after the job ends, for tax, warranty, and legal reasons.
  • Customer and boat records: while you’re a customer, and 3 years after your last job, so we can match replacement or repair work. Patterns and templates are kept as described in our Terms of Service § 15.
  • Marketing lists: until you unsubscribe.
  • Call recordings: 90 days. If a recording relates to a complaint, dispute, or claim, we keep it until the matter is fully resolved.
  • Website and cookie data: as set by our website settings, usually no more than 13 months.
  • Longer when needed: we may keep records longer if a dispute, lien, or legal process is pending.

7. How We Protect Information

We use reasonable safeguards: password-protected accounts with two-step verification, access limited to the people who need it, and service providers with industry-standard security. Card payments are handled by our payment provider, so we never store full card numbers. No system is perfectly secure, but if a breach affects your information, we’ll tell you as the law requires.

8. Children

Our website and services are for adults. We don’t knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we’ll delete it.

9. Your Choices and Rights

You can ask us to:

  • see the personal information we have about you;
  • correct it;
  • delete it, unless we need to keep it for legal, tax, warranty, lien, or dispute reasons; or
  • stop marketing emails or texts, or stop using photos of your project.

To make a request, email info@bosunandhawksails.com or call (912) 434-4736. We may need to verify your identity. We’ll respond within 30 days, and we won’t treat you differently for asking.

10. Residents of Other States

Some states, including California, Virginia, Colorado, Florida, and Tennessee, have privacy laws that give residents extra rights. These can include rights to know, delete, or correct personal data and to opt out of its sale or use for targeted advertising. Most of these laws apply only to larger businesses, but we’ll honor the requests in Section 9 from any customer, wherever you live. We don’t sell personal information, and we don’t share it for targeted advertising.

11. Changes to This Policy

We may update this policy. We’ll post the new version here with a new “Last Updated” date. If a change materially affects how we use information we already have, we’ll tell you by email or by a notice on our website.

12. Contact Us

Bosun and Hawk Sail Company, LLC

229 Business Center Dr

St Simons Island, GA 31522

Phone: (912) 434-4736

Email: info@bosunandhawksails.com

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET